FAQs

International:

If I am in another country, do I need to pay customs or duty tax?

This is something you will need to check on before ordering and let me know.  I am not responsible for customs or taxes and unfortunately cannot keep up with all the different rules for each country. Please check on this before ordering and let me know what they expect. Thanks for understanding. 

 

 

Can the hair be colored?

Yes, it can be colored darker, but it isn't recommended to be bleached. It has already been bleached then colored, so if you do try, do a small test strip of hair underneath. I do recommend a professional stylist assist you in the process. 

What length hair should I order?

I recommend ordering at least 1-2 inches longer than your hair. This gives a little wiggle room incase you want to have it trimmed by your stylist. I measure my wigs and toppers from the middle part down.

How long will my custom order take?

It depends on many factors, but it is safe to say that it will probably take about 10-12 weeks. Full hand tied wigs and toppers take longer than wefted and it can also depend on the complexity of the color you want.

What is your return policy?

You can return your wig or topper within 4 days of receiving it. It must be not have been cut, colored or altered. After I check the return, your refund will be issued minus the 10% restocking fee. Tracking number must be provided for return.  If you would like to do an exchange, the restock fee can be applied to a new topper or wig. Shipping will be charged for the exchange. 

Custom orders are returnable but because they are made for you and it will be harder to resell, there is a 20% restocking fee. If a custom order is cancelled, there will be a $200 cancellation fee

 

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 8-12 weeks production time for your order.  Once shipped, average shipping times are 2-5 days within the U.S. and 6-30 days for the rest of the world. 
Tracking numbers will be updated within 1 day after your order has been shipped. 


I am not in love with my order, can it be returned? What if there is an issue?

I give you 4 days to send it back to us for a  refund minus the 10% restocking fee. You must ship it back at your own expense and provide a tracking number.  Once we receive and inspect it, we will process your refund.

*If you fail to provide insurance or tracking on your return, I am not responsible if I do not receive it back. Thanks for understanding. 



I have a question that wasn't answered, can you please help?

Absolutely! Please send me an email to Serenitywigs@gmail.com and I will be happy to assist you in any way I can.

Meet Melissa
Hi there, my name is Melissa Emkey and I have had thin hair all my life. I noticed it getting really thin about 5 years ago in 2014, but we had just moved and I started thinking it was just the stress of moving. I tried extensions for a while, but they were really a pain and took a long time to style and blend with my bio hair. Well, it continued and by the Summer of 2018 it was really bad. No balding, just overall thinning. The Doctor tested my thyroid with several different tests, but all came back normal, yeah right, I still don't believe them, ha. Ok, I guess it's just genetics, getting older (just turned 40) and who knows what else.
 
 I could kind of disguise my hair loss by keeping my hair up in a small clip or a baby bun, but really always desired to have nice hair. Ok, I'd take just decent hair that I could wear down. My husband knew it bothered me, so he suggested trying a wig. I went to a wig shop and tried on a few synthetics (it was all they had) and boy, it was way too much hair for me, it looked down right silly. Looking back, I'm sure some of it was me just not used to that much hair compared to my thin hair. 
Well, that trip to the wig shop got me looking into alternatives to wigs.  I still had some hair and really didn't need a full wig, but couldn't pull off extensions anymore with the thinning, so in researching options, I found toppers.  Wow, I was amazed at this whole new (to me) world. I ordered a human hair topper and it took a few days to get use to it, but wow! I was in love!  I really almost cried when I saw how good "my" hair looked.  I can say without a doubt that it was life changing for me that day, it really was amazing.  So within a month or so, my company Serenity Wigs and toppers was born. I’m not 100% why the name Serenity, it just kind of came to me, but I did feel such an amazing peace and calm with my new found hair, so I think it’s fitting. Because of the amazing transformation the topper offered me, I wanted to offer that same hope and excitement to other women suffering from hair loss. I hope that God can use my hair loss story to help other women going through the same thing.