Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Melissaaemkey@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Melissaaemkey@gmail.com and send your item to: 412 Fairington ln, Canton GA 30115, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 412 Fairington ln, Canton GA 30115, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Meet Melissa
Hi there, my name is Melissa Emkey and I have had thin hair all my life. I noticed it getting really thin about 5 years ago in 2014, but we had just moved and I started thinking it was just the stress of moving. I tried extensions for a while, but they were really a pain and took a long time to style and blend with my bio hair. Well, it continued and by the Summer of 2018 it was really bad. No balding, just overall thinning. The Doctor tested my thyroid with several different tests, but all came back normal, yeah right, I still don't believe them, ha. Ok, I guess it's just genetics, getting older (just turned 40) and who knows what else.
 
 I could kind of disguise my hair loss by keeping my hair up in a small clip or a baby bun, but really always desired to have nice hair. Ok, I'd take just decent hair that I could wear down. My husband knew it bothered me, so he suggested trying a wig. I went to a wig shop and tried on a few synthetics (it was all they had) and boy, it was way too much hair for me, it looked down right silly. Looking back, I'm sure some of it was me just not used to that much hair compared to my thin hair. 
Well, that trip to the wig shop got me looking into alternatives to wigs.  I still had some hair and really didn't need a full wig, but couldn't pull off extensions anymore with the thinning, so in researching options, I found toppers.  Wow, I was amazed at this whole new (to me) world. I ordered a human hair topper and it took a few days to get use to it, but wow! I was in love!  I really almost cried when I saw how good "my" hair looked.  I can say without a doubt that it was life changing for me that day, it really was amazing.  So within a month or so, my company Serenity Wigs and toppers was born. I’m not 100% why the name Serenity, it just kind of came to me, but I did feel such an amazing peace and calm with my new found hair, so I think it’s fitting. Because of the amazing transformation the topper offered me, I wanted to offer that same hope and excitement to other women suffering from hair loss. I hope that God can use my hair loss story to help other women going through the same thing.